Privacy Policy

Last modified: January 31, 2026

  • Introduction
  • Data Controller &
    Data Processor Roles
  • Information We Collect
  • How We Use Your Information
  • Legal Basis for Processing
  • How We Share Your Information
  • Data Security
  • Data Retention
  • User Rights
  • Cookies and Tracking Technologies
  • Third-Party Links
  • Children's Privacy
  • Changes to This Privacy Policy
  • Data Processing Agreement
  • Contact Us

Introduction

Welcome to Calenda! At Calenda, we are committed to protecting your privacy and ensuring a secure and positive experience while using our booking management services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services. All customer data processed through Calenda is securely hosted in European data centers.

Data Controller and Data Processor Roles

Calenda provides an appointment scheduling platform used by businesses to manage their customers and appointments.

In this relationship:

  • The Customer (business using Calenda) acts as the Data Controller and is responsible for the personal data they collect from their clients.

  • Calenda acts as a Data Processor, processing personal data strictly on behalf of the Customer and according to their instructions.

Calenda does not own, control, or use end-customer data for its own purposes.

Information We Collect

Personal Information

We may collect the following personal information:

  • Identity Information: Full name, username, or similar identifiers.
  • Contact Information: Email address, telephone number, and mailing address.
  • Profile Information:  Feedback, and survey responses.
Non-Personal Information

We may collect non-personal information, including but not limited to:

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Tracking Data: Information collected via cookies, web beacons, and other tracking technologies.

How We Use Your Information

To Provide and Improve Services
  • Process and manage your bookings and transactions.
  • Personalize your experience and deliver content and service offerings relevant to your interests.
  • Monitor and improve our website and service functionality.
Communication
  • Send you booking confirmations, reminders, and other service-related communications.
  • Respond to your inquiries and provide customer support.
Marketing
  • Send you promotional materials, newsletters, and special offers (with your consent).
  • Conduct market research to improve our services and customer satisfaction.
Analytics
  • Analyze usage patterns and trends to improve our services and website performance.
  • Perform data analysis and generate reports for internal business purposes.

Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Performance of a contract when providing our services to customers

  • Compliance with legal obligations

  • Legitimate interests in improving and securing our services

  • Consent, where required for marketing communications

Customers using Calenda are responsible for obtaining any necessary consent from their end users.

How We Share Your Information

We may share your information with third parties in the following circumstances:

Third-Party Service Providers
  • Payment Processors: To facilitate secure transactions.
  • Email Service Providers: To manage and send communications.
  • Analytics Providers: To analyze website traffic and usage patterns.
Legal Requirements
  • To comply with legal obligations, such as responding to court orders and legal processes.
  • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
Business Transfers
  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data
  • Regular security audits and updates
  • Secure servers and networks
  • Access controls and authentication mechanisms
International Data Transfers

Calenda is based in Egypt, while all application data is hosted in secure European data centers.

When personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we ensure that appropriate safeguards are in place in accordance with GDPR requirements to protect such data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

  • The duration of our relationship with you
  • The existence of any legal obligations
  • The necessity to retain data for dispute resolution or enforcement of our agreements

User Rights

Your Data Protection Rights (GDPR / UK GDPR)

Under GDPR and UK GDPR, individuals have the following rights:

  • The right to access their personal data

  • The right to request correction of inaccurate data

  • The right to request deletion of their data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to lodge a complaint with a data protection authority

Requests can be made by contacting us at info@calenda.tech. We will respond within the legally required timeframe.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our services and enable us to improve our offerings. You can manage your cookie preferences through your browser settings.

Types of Cookies Used
  • Essential Cookies: Necessary for the operation of our website.
  • Analytics Cookies: Help us understand how our website is used and improve it.
  • Marketing Cookies: Used to deliver advertisements relevant to your interests.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Data Processing Agreement (DPA)

Calenda provides a Data Processing Agreement (DPA) to all customers in accordance with GDPR Article 28. This agreement governs how personal data is processed on behalf of our customers and forms part of our Terms of Service.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Calenda